Customer Service Charter 2025

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At its Ordinary Meeting held on 28 October 2025, Council resolved to place the Updated Customer Service Charter on public exhibition for a period of 28 days.

The intent of the Customer Service Charter 2025 is to set the benchmark for how Uralla Shire Council staff interact with the community, ensuring respectful, efficient, and professional service. Its purpose is to define clear standards and expectations for both staff and customers, promoting accountability, transparency, and continuous improvement.

Have Your Say

The Customer Service Charter is available for public review and comment until 5:00pm on 26 November 2025

Council invites feedback from residents, community members, and stakeholders. Submissions can be made via:

  • Online: Use the submission form below

  • Email: council@uralla.nsw.gov.au

  • Post: General Manager, PO Box 106, Uralla NSW 2358

  • In person: Uralla Shire Council, 32 Salisbury Street, Uralla NSW 2358

Council is committed to transparency in its decision-making. Please note that under the Government Information (Public Access) Act 2009, submissions may be made publicly available unless there is an overriding public interest consideration against disclosure. Submissions may also be released if required by law.

Privacy

Submissions are used for the purpose of considering the specific document on Public Exhibition and become a record of Council. Any personal information you provide to us will be used and disclosed for this purpose, or a directly related purpose, unless you consent to another use or disclosure, in emergencies or as otherwise required or authorised by law. The provision of information to Council is voluntary.

Submissions are considered open access information under the Government Information (Public Access) Act 2009 and may be included in Council’s meeting business paper and accessible to the public on Council’s website.

Under the Privacy and Personal Information Protection Act 1998, you have the right to access your personal information held by Council, without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is inaccurate). Should you wish to access or correct your personal information, please make a written request to Council by:

· Post – PO Box 106, Uralla NSW 2358

· Email – council@uralla.nsw.gov.au(External link)

For more information, please read Council’s Privacy Management Plan available on our Policies page(External link). If you have any queries about this privacy statement, please contact Council.

At its Ordinary Meeting held on 28 October 2025, Council resolved to place the Updated Customer Service Charter on public exhibition for a period of 28 days.

The intent of the Customer Service Charter 2025 is to set the benchmark for how Uralla Shire Council staff interact with the community, ensuring respectful, efficient, and professional service. Its purpose is to define clear standards and expectations for both staff and customers, promoting accountability, transparency, and continuous improvement.

Have Your Say

The Customer Service Charter is available for public review and comment until 5:00pm on 26 November 2025

Council invites feedback from residents, community members, and stakeholders. Submissions can be made via:

  • Online: Use the submission form below

  • Email: council@uralla.nsw.gov.au

  • Post: General Manager, PO Box 106, Uralla NSW 2358

  • In person: Uralla Shire Council, 32 Salisbury Street, Uralla NSW 2358

Council is committed to transparency in its decision-making. Please note that under the Government Information (Public Access) Act 2009, submissions may be made publicly available unless there is an overriding public interest consideration against disclosure. Submissions may also be released if required by law.

Privacy

Submissions are used for the purpose of considering the specific document on Public Exhibition and become a record of Council. Any personal information you provide to us will be used and disclosed for this purpose, or a directly related purpose, unless you consent to another use or disclosure, in emergencies or as otherwise required or authorised by law. The provision of information to Council is voluntary.

Submissions are considered open access information under the Government Information (Public Access) Act 2009 and may be included in Council’s meeting business paper and accessible to the public on Council’s website.

Under the Privacy and Personal Information Protection Act 1998, you have the right to access your personal information held by Council, without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is inaccurate). Should you wish to access or correct your personal information, please make a written request to Council by:

· Post – PO Box 106, Uralla NSW 2358

· Email – council@uralla.nsw.gov.au(External link)

For more information, please read Council’s Privacy Management Plan available on our Policies page(External link). If you have any queries about this privacy statement, please contact Council.

  • Make a Submission

    Council invites residents to review the draft policy currently on public exhibition and share their feedback to help shape the final version using the link below.

    Submit Feedback
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